We'd like to think that every light we build is perfect. It's certainly our goal. In fact, the vast majority of our lights are still in the field doing exactly what they're supposed to do. But even with our high quality, there are going to be occasional problems. We stand behind our products and if you have an issue we will make things right.
The problem is, we get a lot of returns where the lights are okay and operate as intended. That means wasted time, effort, and money for everyone! We'd like to show you a few things you can check before you return a product to help determine if it's a warrantable issue or not.
Please note that reported failures are often the result of issues unrelated to our products. A returned product that is found to be functioning properly results in unnecessary costs to our customers—in both shipping and time. Before requesting a return under warranty, please take a few simple steps to ensure that the problem you are experiencing is the result of a faulty lamp.
Light will not operate:
Light flickers:
If the above tests continue to point to a faulty lamp, please reach out to your authorized dealer to start the Warranty Process.
It is important to understand the difference between water ingress and condensation.
Condensation is common in all LED lights and is not a warrantable condition. More favorable weather conditions or heat from the light should evaporate any condensation that may form.
Pooling water and large droplets are indications of ingress and are warrantable—provided the ingress is not a result of abuse or misuse.
If you have determined the problem to be ingress, please reach out to your authorized dealer to start the Warranty Process.
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